Shipping policy

 

FREE STANDARD SHIPPING WITHIN CANADA on packages weighing 0-5 Kg

For Canadian Customers:

• Your orders will be shipped via alternative carriers at no additional cost
  
• You'll receive tracking information once your order ships
• Some services may require signatures upon delivery (varies by carrier)

For any shipping-related questions, please contact our customer service team.

Order Processing Orders are processed as soon as they are received and shipped within 1 to 3 business days.

Shipping Within Canada

• Free standard shipping on packages weighing 0-5 Kg
• Typical delivery time: 3-9 business days, depending on location
• This offer applies to online product orders only and may change during promotional periods
• Expedited and express shipping options available at additional cost
• Remote locations may require up to 15 business days for delivery. 
• Shipping carriers and services may vary based on availability

International Orders

We value our U.S. customers and are committed to providing you with the best possible service despite the changing international trade landscape.

We'll provide updates on any changes to shipping costs and procedures as soon as we receive them.

• Shipping options and costs for U.S. customers are under revision.
• Shipping costs are non-refundable
• Customers are responsible for paying all applicable import duties, taxes, and tariffs imposed by U.S. Customs and Border Protection
  

Lost or Damaged Items In the unlikely event of missing, damaged, or lost items, we work with our shipping partners to resolve the situation. If you suspect any issues:

1. File a claim with the carrier
2. Contact us at cs@retro-eclectic.com
3. We will support your claim by providing necessary information for investigation
4. Refunds will be processed after the carrier completes their investigation. 

Address Accuracy Please ensure all shipping information is accurate during checkout. Retro Eclectic is not responsible for:

• Additional shipping costs due to incorrect addresses
• Return shipping fees
• Handling charges
• Customs fees
• Processing fees related to address errors