Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can easily request it on our Return and Exchange Portal.

Enter your order number and your phone or email
Select the item you want to exchange
Select the reason for the return
Select your resolution choice for your refund
Read and accept the return and privacy policy

Once it is approved, you will receive an email with the RMA number and a shipping label. Once it’s received and verified, we will process the refund.

International returns can only be refunded, due to high international shipping fares, there is not an exchange option available. You will be responsible for paying for your own shipping costs and custom duties for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund once the returned good are received, inspected and custom duties paid by the customer. Items sent back to us without first requesting a return will not be accepted.

If you have any questions, you can always contact us at cs@retro-eclectic.com

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are not returnable.

We are delighted to offer free shipping, for this reason we cannot accept returns on discounted items.

Exchanges

If you are not satisfied with the size or style you have purchased, you can exchange the item for a different size if available.

Once you choose an instant exchange, you will receive an RMA number. Please send the shoes following the instructions, we will inspect and approve the return before we ship the exchange.

In case your size is not available for the model you ordered, you can also:

Choose another model of the same price.
Request a refund for store credit, a gift card or to your original payment method.

The refund will be processed once the return is accepted. Clearance products are final sale.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for store credit, gift card or on your original payment method, according to your choice. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns shipping costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Manufacturer defects must be reported within 15 days of receipt of goods, please report it on the Return and Exchange Portal and include a detailed description of the issue with a few images of the problem. We will give you instructions how to deal with the issue or item. If a credit is warranted, it will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

We work with CANADA POST and UPS, they are both reliable courriers and it is very unlikely to receive damaged goods. If you suspect your item was damaged, lost or stolen during shipping, we will work with the transport company to investigate the matter. If the courrier's insurance covers the loss, we will assist you in filing a claim for a refund.